Refund Policy
Mony Refund Policy
Terjemahan; jika ada perbedaan, versi Bahasa Indonesia yang berlaku. (Translation; if the versions differ, the Indonesian version prevails.) You can try Mony for 14 days without a card before paying, and cancel at any time. Money is refunded in full when there is an error on our side or the payment system’s.
1. Cancelling
- At any time, from the Subscription page in the app.
- Full access continues until the end of the paid period; the account then becomes read-only and your data is kept.
2. Refunded in full
- Charged twice for the same period. Request within 30 days of the payment.
- Paid, but the subscription stayed inactive for more than 24 hours and we did not fix it within 3 working days. Request within 30 days of the payment.
- Mony was completely unusable for more than 72 consecutive hours because of a fault on our side. Request within 14 days after the outage; refund pro rata for the days lost, or an equivalent extension, as you choose.
- Yearly plan, within the first 7 days after the first yearly payment: refunded in full.
3. Not refunded
- The rest of the current period after you cancel (access continues to the end of the period).
- Forgetting to cancel before renewal. A reminder is sent 7 days before, and renewal only happens when you pay the invoice yourself.
- Disruptions on third parties’ side, such as your internet connection, banks or e-wallets.
- Accounts disabled for breaching the Terms & Conditions.
- Purchases through the App Store or Google Play (when available), which follow Apple’s or Google’s refund policies.
4. How to request
- Email [email protected] from the email address registered to your Mony account, or request it inside the app while signed in.
- Include the payment reference and the reason.
- One request per payment.
5. Verification and timeline
- We match the request against the payment provider’s records: amount, time, paid status and account.
- Money is returned only to the original payment method or account, never to a third party.
- Requests with unusual patterns are reviewed manually before a decision.
- A decision is given within 5 working days. Once approved, funds are returned within 14 working days, depending on the bank or e-wallet.
- Every decision is recorded for audit.
6. Contact
- Service provider: Candora (sole proprietorship).
- Email: [email protected]
- Phone/WhatsApp: 0895-1811-6008
- Business address: Kelurahan Pisangan Timur, Kecamatan Pulo Gadung, Jakarta Timur, DKI Jakarta, Indonesia
Version 1.0 · effective from 2026-10-15